Dakila Institute
General Terms and Conditions of Business and Use of the Website dakila.si (hereafter) are drawn up in accordance with the Consumer Protection Act (CPA), the Personal Data Protection Act (PDPA-2) and the Electronic Commerce on the Market Act (ECMA).
With a website and domain www.dakila.si (hereinafter also referred to as dakila.si) is managed by Društvo Dakila, Zagrebška cesta 20, 2000 Maribor, registered number: 2710072000, tax number: 44867972, which is an intermediary in the sale of tickets and products (hereinafter also referred to as the Seller).
Dakila is the organiser of the events offered. The purchase of a ticket constitutes, insofar as it relates to the event itself, the exclusive contractual relationship between the ticket holder (the purchaser) and Dakila. Dakila sells tickets. When purchasing tickets, the purchaser authorises the Dakila Association to arrange the purchase and delivery of the tickets. The Dakila Association. shall be liable to the Buyer for the part relating to the purchase and delivery of the tickets and the actual holding of the Event. If the Event Organiser decides to postpone the Event to a different date or change the venue, the Tickets will be valid for the new date or location of the Event, irrespective of the reasons for the postponement or change of location. The Event Organiser shall decide if the Tickets can be returned and refunded or exchanged.
In accordance with the legal norms, Dakila does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution.
Dakila. facilitates online commerce in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP).
These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
The General Terms and Conditions of Business govern the operation of the online shop www.dakila.si, the rights and obligations of the user (hereinafter also referred to as the buyer) and the seller, and govern their business relationship. The General Terms and Conditions of Business also govern the individual rules for purchases at the Dakila Association's collection points.
The ticket price includes VAT. VAT and VAT rate can be found on the ticket.
Payment can be made by credit card (MasterCard, Visa, Apple pay) or by UPN bank draft, in the form of a prepayment to a local bank account. In the case of online purchases, for security reasons and the way we do business, the Dakila Association has the possibility to request the identity of the subscriber. The Dakila. Association reserves the right to verify orders paid by credit card. It may request customers to provide it with a copy of an identity document (passport or identity card). The request will be forwarded via email. In the event that the customer fails to provide the information within the time limit set, the order will be cancelled. Credit card payments are made through the Dakila Society.
When purchasing a ticket, the purchaser or user of the Dakila Association's services agrees that the information provided electronically will be used by the Dakila Association for the purpose of order fulfilment and information, as stated in the Privacy Policy. The Dakila Association undertakes to protect all personal data of the user permanently in accordance with the Data Protection Act and the GDPR. If the user no longer wishes to receive the Dakila Association's newsletters and promotional communications, he/she may unsubscribe from them. Users can find unsubscribe instructions in each copy of the newsletter and email, in their personal user account, or by writing to info@dakila.si., by post addressed to the Dakila Association, Zagrebška Cesta 20, 2000 Maribor. Under no circumstances will the User's data be passed on to unauthorised persons. The user is responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password and by using appropriate software (anti-virus) protection on his/her computer.
Dakila is not responsible for tickets lost in the post. In any case, the Dakila Society is not responsible for the actions of third parties who carry out the delivery (post offices and other delivery services). In case of loss of tickets (tickets printed directly from the Society's online application) or e-tickets for excusable reasons (e.g. due to deletion or loss of mobile phone), buyers must contact info@dakila si. Any other form of loss of tickets is irreplaceable.
Tickets may not be misused, copied or altered. Each ticket is valid upon first entry to the event, which means that the first ticket accepted with your identification is valid. All subsequent tickets with the same identification are automatically invalid. By using an authorised ticket, the user accepts the general terms and conditions of the event organiser and the rules of the venue where the event takes place.
The Buyer shall be bound by the General Terms and Conditions in force at the time of purchase (placing an online order). The User shall be specifically reminded of the General Terms and Conditions at the time of placing the order and shall confirm his/her awareness of them by placing the order. The General Terms and Conditions are also available for inspection at the headquarters of the Dakila Association, Zagrebška cesta 20, 2000 Maribor. The Dakila Association reserves the right to change the General Terms and Conditions of Business, but the General Terms and Conditions of Business in force at the time of purchase shall apply to the relationship between the parties. The competent court in Ljubljana shall have jurisdiction to settle any disputes.
Dakila undertakes to provide the following information to the purchaser before being bound by the contract or offer:
- the main characteristics of the goods or services, to the extent appropriate to the medium and the goods or services,
- the headquarters of the association and, where available, the telephone number of the association,
- the final price of the goods or services, including taxes, or the method of calculating the price if it cannot be calculated in advance because of the nature of the goods or services,
- information on any additional transport, delivery or shipping costs, or a warning that such costs may be incurred if they cannot be calculated in advance,
- the payment terms and the terms of delivery and performance of the service, the time limit for delivery of the goods or performance of the service, where applicable,
- information on the complaints procedure with the association or an explanation of the complaints procedure itself, including full details of the contact person or customer service
- the address at which the association actually carries out its activities, the telephone number, number and e-mail address of the association, where available, and, where appropriate, the registered office of the association on whose behalf it acts and to which the consumer may address his complaint,
- the costs associated with the use of the means of communication, if different from the basic tariff,
- the conditions, time limits and procedure for exercising the right to withdraw from the contract without giving a reason in accordance with Articles 43c and 43d of the PSCT, together with the withdrawal form referred to in Article 43d(5),
- the period within which the contract may be withdrawn from and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the Consumer Protection Act, the consumer shall be expressly informed of this),
- the possibilities for out-of-court dispute resolution and other legal remedies applicable to the association and their availability.
All complaints and cancellations are handled by email info@dakila.si. For the protection of data and user profiles, only complaints or claims made in writing to the following address are considered valid info@dakila.si or sent to the address of the Dakila Association, Zagrebška cesta 20, 2000 Maribor.
According to Article 135(12) of the Consumer Protection Act, the consumer does not have the right to withdraw from a contract in the case of leisure services where the association undertakes to fulfil its obligation on a specific date or within a specific period of time. In view of the above-mentioned statutory exception, according to which the consumer does not have the right to withdraw from the purchase of tickets, all orders for tickets are binding, regardless of the method of ordering (by telephone, e-mail or online). Tickets for all events purchased via the website www.dakila.si, cannot be returned and cannot be claimed back.
In the event of cancellation or rescheduling of the event, the event organiser will be responsible for handling the situation and refunding the money in all cases. In the event of the above circumstances, Dakila will inform ticket purchasers of the refund options as soon as possible.
Dakila is obliged to inform its customers of any changes to individual events, but makes every effort to do so.
Minimal or justified changes in the occupancy or delivery of the programme are subject to change. In the event of cancellation, change of date of the event or change in the line-up or programme, any additional costs you may incur (e.g. travel, hotel, point of sale, delivery, payment, order charges) will not be refunded.
In the event of lost or stolen tickets, the purchaser is not entitled to reimbursement, replacements or replacement tickets.
It is the buyer's responsibility to check the validity of the date, time and location of the event for which the ticket was purchased. Upon receipt of the ticket, the Buyer is obliged to check the ticket immediately and to correct any errors in the printout of the ticket (such as incorrect printout of the event, date, time and location of the event and incorrect indication of the selected seat) immediately.
Dakila tries to ensure that all prices on their website are accurate, but errors can still occur. If Dakila discovers an error in the price of a ticket that the customer has already ordered, Dakila will notify the customer as soon as possible and give the customer the opportunity to reconfirm their order at the correct price or cancel their order. If Dakila fails to contact the Buyer, the Buyer agrees that Dakila will treat the Buyer's Ticket as cancelled. If the Purchaser decides to cancel the incorrectly priced Ticket after payment has been made, Dakila will refund the Purchaser's money.
Complaints shall be resolved by the Ticket Purchaser and the Dakila Association, as ticketing agent, in cooperation with the Event Organiser, within a complaint period of eight (8) days from the receipt of the written complaint by the complainant. Within this period, Dakila Association, as the ticketing agent, is obliged to provide the complainant with a written or verbal response to the complaint.
Dakila respects the applicable consumer protection legislation and makes every effort to fulfil its duty to ensure an effective complaints handling system.
In case of problems, the buyer can contact the feeder by e-mail at info@dakila.si.
The complaint should be submitted via email to info@dakila.si The complaint procedure is confidential. Dakila Association is obliged to protect the complainant's personal data and not to disclose them to third parties, except at the express request of the complainant.
Dakila is aware that a key feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also a major obstacle to consumers not taking their dispute to court. For this reason, Dakila makes every effort to resolve potential disputes amicably, through agreement and mediation. In the event that an amicable solution is not possible, disputes will be settled by the court of competent jurisdiction in Ljubljana.
In case of technical problems or if you need help with purchasing tickets, you can:
- email address: info@dakila.si.
The following technical steps are available to the user (buyer) during the purchase process:
the user (buyer) selects
- search for a specific ticket or product on offer in the online shop;
select a ticket or product to buy;
- adding the selected ticket or product to your shopping basket;
- determine the quantity of tickets or product to be purchased in the shopping basket;
- view the price of the selected product in the selected quantity, including the tax charged, if applicable;
choice of payment method
- confirmation and award of the order, thus completing the purchase
Technical steps leading to the conclusion of the contract.
When a visitor decides to buy tickets on the website, he/she searches for the desired event and clicks on it.
In this step, different price categories are displayed to the user.
The payment methods are visible to the user in the main window. Ticket payment methods vary from event to event. Website Dakila.si allows you to pay by credit card (MasterCard, Visa,), Apple Pay and direct debit.
The user selects the desired payment method from a list of payment methods. If the user chooses a credit card, the credit card details must be entered in the fields provided. Credit card details are not stored on the website and must be entered at the time of each purchase.
In order to confirm the chosen payment method and to complete the purchase, the user must confirm this, which means that by placing the order the customer fully agrees to the payment. Before confirmation, the user is obliged to carefully check all the details of the purchase (date and amount of the purchase, promoter, name of the performance, number of tickets). After clicking on the button, changes or cancellation of the purchase are no longer possible.
Throughout the purchase process, a summary of the order is provided at the bottom of the website.
After placing an order, the customer will receive a confirmation e-mail with the details of the order to the e-mail address he/she provided at the time of registration.
Each order (purchase contract) of the customer is stored electronically on the dakila.si server. dakila.si.
#DAKILA2023
All rights reserved | General Terms and Conditions | Privacy Policy
Dear members and sympathisers of Dakila.
We would like to inform you that due to an emergency situation and the inability of Urandir and other guests from Brazil to arrive in Slovenia, the Rogla 2023 event will be postponed to the spring of 2024.
Those of you who have already purchased tickets for the Rogla 2023 event will be able to use them at that time. The deposits you have paid to book your accommodation will also apply then. We will inform you about the postponed event when we have more information from Brazil. We sincerely apologise for the situation and ask for your understanding and patience. Ultimately and in the actual direction, things will always fall into place and unfold in the best way for all involved.
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